Currently accepting applications / resumes for candidates with forklift experience.
CURRENT AVAILABLE POSITIONS:
Position: Customer Service Representative
Department: Customer Service (205)
Reports To: Customer Service & Sales Support Manager
Hours/Schedule: Monday thru Friday, 8:00 – 5:30 (40 hours per week) a specific scheduled shift will be assigned based on departmental need.
Qualifications or Skill Required:
positive interpersonal skills
excellent communication skills - verbal and written
excellent listening skills
solid math skills
problem analysis and problem-solving
attention to detail and accuracy
proven computer skills / typing
experience in order collection and data order input
friendly and pleasant customer service orientation
adaptability to perform in a fast pace environment
stress tolerance – able to maintain composure in stressful situations
Must possess a pleasant and cooperative demeanor and have problem solving capabilities.
Deals directly with customers either by telephone or electronically
Must be accurate and precise in work.
Follow up and respond promptly to customer inquiries
Communicate customer orders with warehouse personnel
Obtain all relevant information to handle customer inquiries
Provide pricing and delivery information
Process orders, forms, applications and requests
Perform customer order entry
Organize workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Manage customer’s open orders / back orders
Record details of inquiries, comments, complaints and actions taken
Handle and help sort out customer complaints
Help maintain customer databases as requested
Communicate and coordinate with internal departments
Provide feedback on the efficiency of the customer service process
Other duties as assigned within the department
*See the HR Department for a job description for a full detail of job responsibilities and skill requirements
If you are interested in applying for the position, please notify current supervisor (not required) and submit your updated resume to the HR Department. Resumes will need to be submitted no later than 10/20/17 to be considered for this position. Please see Human Resources if you have any questions.
The most defining factor of IWT resides in the people who create a real difference in the business, every day. We are a staff that works together. Every single individual is driven to be invested in the success of the company. This generates a philosophy of honesty, approachability and success. That being said, our achievements will only originate with our workforce. By placing the right individuals in the right spaces, this will certify the first steps in ensuring company-wide success.
To apply for any of the open employment opportunities below, please submit your resume or work history to the HR Department via email at firstname.lastname@example.org or fax 772-403-5017. Qualified candidates will be contacted by the HR Department to schedule an interview. Walk-in applicants can leave their information at the reception desk but will not be interviewed by HR without an appointment.
For more information send an email to the HR Department and a member of the department will respond at their earliest possible convenience. International Wholesale Tile is an Equal Opportunity Employer, a Drug Free Workplace and encourages diversity in their workforce.